Bill of Rights
Bill of Rights
Effective Date: June 18, 2026
Effective Date: June 18, 2026
At IRON RX / IRON MED RX, we believe patients and prospective patients should understand their rights when using telehealth-related services.
At IRON RX / IRON MED RX, we believe patients and prospective patients should understand their rights when using telehealth-related services.
You Have the Right To:
You Have the Right To:
Receive clear information about the telehealth process, including intake, provider review, payment, pharmacy processing, shipping, and follow-up.
Receive clear information about the telehealth process, including intake, provider review, payment, pharmacy processing, shipping, and follow-up.
Ask questions about your care, treatment options, potential risks, potential benefits, medication instructions, side effects, and alternatives.
Ask questions about your care, treatment options, potential risks, potential benefits, medication instructions, side effects, and alternatives.
Provide accurate and complete medical information so licensed providers can make informed decisions.
Provide accurate and complete medical information so licensed providers can make informed decisions.
Be informed that submitting an intake form or payment does not guarantee treatment approval or a prescription.
Be informed that submitting an intake form or payment does not guarantee treatment approval or a prescription.
Be treated respectfully and without discrimination.
Be treated respectfully and without discrimination.
Request support regarding your account, order status, refill timing, billing questions, or general service questions.
Request support regarding your account, order status, refill timing, billing questions, or general service questions.
Opt out of marketing communications and SMS messages as permitted by applicable law and platform functionality.
Opt out of marketing communications and SMS messages as permitted by applicable law and platform functionality.
Understand that telehealth is not appropriate for emergencies and that emergency care should be obtained by calling 911 or seeking immediate in-person medical attention.
Understand that telehealth is not appropriate for emergencies and that emergency care should be obtained by calling 911 or seeking immediate in-person medical attention.
Understand that individual results vary and that testimonials or examples do not guarantee results.
Understand that individual results vary and that testimonials or examples do not guarantee results.
Request information about privacy practices, data handling, and how your information may be used or shared.
Request information about privacy practices, data handling, and how your information may be used or shared.
Your Responsibilities
Your Responsibilities
You are responsible for providing truthful, complete, and current information, following provider instructions, reviewing medication information, asking questions when needed, and seeking urgent or emergency care when appropriate.
You are responsible for providing truthful, complete, and current information, following provider instructions, reviewing medication information, asking questions when needed, and seeking urgent or emergency care when appropriate.
Contact Us
Contact Us
IRON RX / IRON MED RX. Email: help@ironmedrx.com. Phone: (786) 772-7545. Address: 131 Continental Dr. Ste 305, Newark, DE 19713.
IRON RX / IRON MED RX. Email: help@ironmedrx.com. Phone: (786) 772-7545. Address: 131 Continental Dr. Ste 305, Newark, DE 19713.
The assessment made available on the IRON website does not create a doctor-patient relationship between the individual completing the assessment and IRON.
OpenLoop Health, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the IRON assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify for a prescription.
OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.
All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the IRON platform may vary and be affected by an individual's adherence to the program and their clinician's recommendations.
Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider's medical judgment, which is informed by a telehealth consultation and medical history.
We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. IRON does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.
The assessment made available on the IRON website does not create a doctor-patient relationship between the individual completing the assessment and IRON.
OpenLoop Health, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the IRON assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify for a prescription.
OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.
All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the IRON platform may vary and be affected by an individual’s adherence to the program and their clinician’s recommendations.
Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider’s medical judgment, which is informed by a telehealth consultation and medical history.
We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. IRON does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.
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