Refund Policy
Refund Policy
Effective Date: June 18, 2026
Effective Date: June 18, 2026
This Refund Policy explains how refunds, cancellations, and order-related issues are handled by IRON RX / IRON MED RX.
This Refund Policy explains how refunds, cancellations, and order-related issues are handled by IRON RX / IRON MED RX.
General Policy
General Policy
Refund eligibility depends on the status of your intake, provider review, prescription approval, pharmacy processing, order fulfillment, shipping, and applicable service terms. Submitting payment does not guarantee approval for treatment. Provider review may be required before any treatment is approved.
Refund eligibility depends on the status of your intake, provider review, prescription approval, pharmacy processing, order fulfillment, shipping, and applicable service terms. Submitting payment does not guarantee approval for treatment. Provider review may be required before any treatment is approved.
Before Provider Review or Processing
Before Provider Review or Processing
If your order has not yet been reviewed, approved, prescribed, processed by a pharmacy, or fulfilled, you may contact support to request cancellation or refund review.
If your order has not yet been reviewed, approved, prescribed, processed by a pharmacy, or fulfilled, you may contact support to request cancellation or refund review.
After Provider Approval or Pharmacy Processing
After Provider Approval or Pharmacy Processing
Once an order has been approved, prescribed, submitted to a pharmacy, compounded, processed, shipped, or fulfilled, refunds may be limited or unavailable. This is because medical, pharmacy, and fulfillment services may already be in progress or completed.
Once an order has been approved, prescribed, submitted to a pharmacy, compounded, processed, shipped, or fulfilled, refunds may be limited or unavailable. This is because medical, pharmacy, and fulfillment services may already be in progress or completed.
Denied or Ineligible Cases
Denied or Ineligible Cases
If a licensed provider determines that treatment is not appropriate, we may provide a refund or alternative resolution depending on the status of services already rendered and any applicable consultation, processing, or administrative fees.
If a licensed provider determines that treatment is not appropriate, we may provide a refund or alternative resolution depending on the status of services already rendered and any applicable consultation, processing, or administrative fees.
Subscriptions and Refills
Subscriptions and Refills
Subscription or refill plans may renew according to the billing terms shown at checkout or in your account. You are responsible for cancelling or modifying subscriptions before renewal when applicable. Once a refill has been processed, approved, submitted to a pharmacy, or shipped, refunds may be limited or unavailable.
Subscription or refill plans may renew according to the billing terms shown at checkout or in your account. You are responsible for cancelling or modifying subscriptions before renewal when applicable. Once a refill has been processed, approved, submitted to a pharmacy, or shipped, refunds may be limited or unavailable.
Shipping Issues
Shipping Issues
If an order is lost, damaged, delayed, or otherwise affected during shipping, contact support as soon as possible. Resolution may depend on carrier records, pharmacy policies, and order status.
If an order is lost, damaged, delayed, or otherwise affected during shipping, contact support as soon as possible. Resolution may depend on carrier records, pharmacy policies, and order status.
Chargebacks
Chargebacks
Please contact support before initiating a chargeback. We are happy to review billing concerns, order status, eligibility, and refund requests.
Please contact support before initiating a chargeback. We are happy to review billing concerns, order status, eligibility, and refund requests.
Contact Us
Contact Us
IRON RX / IRON MED RX. Email: help@ironmedrx.com. Phone: (786) 772-7545. Address: 131 Continental Dr. Ste 305, Newark, DE 19713.
IRON RX / IRON MED RX. Email: help@ironmedrx.com. Phone: (786) 772-7545. Address: 131 Continental Dr. Ste 305, Newark, DE 19713.
The assessment made available on the IRON website does not create a doctor-patient relationship between the individual completing the assessment and IRON.
OpenLoop Health, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the IRON assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify for a prescription.
OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.
All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the IRON platform may vary and be affected by an individual's adherence to the program and their clinician's recommendations.
Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider's medical judgment, which is informed by a telehealth consultation and medical history.
We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. IRON does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.
The assessment made available on the IRON website does not create a doctor-patient relationship between the individual completing the assessment and IRON.
OpenLoop Health, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the IRON assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify for a prescription.
OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.
All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the IRON platform may vary and be affected by an individual’s adherence to the program and their clinician’s recommendations.
Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider’s medical judgment, which is informed by a telehealth consultation and medical history.
We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. IRON does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.
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