IRON RX — Telehealth & Personalized Care

Terms And Conditions

Effective Date: June 18, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the IRON RX / IRON MED RX website, intake forms, account features, checkout pages, communications, and related services. By using our website or submitting information, you agree to these Terms.

Telehealth Platform

IRON RX / IRON MED RX operates as a telehealth platform that connects users with healthcare-related services, provider review, and related support. We do not guarantee that any individual will qualify for treatment, receive a prescription, or obtain a specific medication. Licensed medical providers are responsible for determining whether treatment is appropriate based on the information provided, applicable medical judgment, and clinical guidelines.

No Emergency Care

Our website and services are not intended for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate in-person medical care.

No Guarantee of Results

Individual results vary. Any references to outcomes, testimonials, or customer experiences are not guarantees of results. Treatment eligibility, effects, side effects, timelines, and outcomes vary by individual.

Eligibility

You must be at least 18 years old to use our website and services. You agree to provide accurate, current, and complete information. Providing false, misleading, or incomplete information may result in denial of services or cancellation of an order.

Intake, Provider Review, and Prescriptions

Submitting an intake form or completing checkout does not automatically create a provider-patient relationship and does not guarantee approval. Provider review may be required before treatment is approved. If prescribed, medications may be dispensed by licensed pharmacies or pharmacy partners.

Compounded Medications

Some medications or formulations may be compounded. Compounded medications are not FDA-approved and are not evaluated by the FDA for safety, effectiveness, or quality. Use of compounded medication is subject to provider review and pharmacy availability.

Payments and Billing

You agree to provide accurate payment information and authorize charges for purchases, subscriptions, consultations, or related services selected through the platform. Pricing, billing frequency, and included services will be shown at checkout or in the applicable offer.

Refunds and Cancellations

Refund eligibility may depend on the status of provider review, pharmacy processing, order fulfillment, and applicable policies. Once an order has been approved, processed, prescribed, shipped, or fulfilled, refunds may be limited or unavailable. Please contact support for assistance.

Communications Consent

By submitting your contact information, you consent to receive email, SMS, phone, and other communications related to your inquiry, intake, account, checkout, provider review, order status, refill reminders, support, and related services. Message and data rates may apply. You may opt out of SMS by replying STOP and may unsubscribe from marketing emails using the unsubscribe link where applicable.

User Responsibilities

You agree not to misuse the website, submit false information, interfere with platform security, attempt unauthorized access, or use the services for unlawful purposes.

Third-Party Services

We may use third-party service providers, including technology platforms, provider networks, pharmacies, payment processors, communication tools, analytics tools, and fulfillment partners. We are not responsible for third-party websites or services outside our control.

Limitation of Liability

To the fullest extent permitted by law, IRON RX / IRON MED RX and its affiliates, service providers, officers, employees, and partners are not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or services.

Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or services means you accept the updated Terms.

Contact Us

If you have questions about these Terms, contact us at: IRON RX / IRON MED RX. Email: help@ironmedrx.com. Phone: (786) 772-7545. Address: 131 Continental Dr. Ste 305, Newark, DE 19713.

help@ironmedrx.com

(786) 772-7545

131 Continental Dr. Ste 305, Newark, DE 19713

The assessment made available on the IRON website does not create a doctor-patient relationship between the individual completing the assessment and IRON.

OpenLoop Health, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the IRON assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify for a prescription.

OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.

All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the IRON platform may vary and be affected by an individual's adherence to the program and their clinician's recommendations.

Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider's medical judgment, which is informed by a telehealth consultation and medical history.

We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. IRON does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.

The assessment made available on the IRON website does not create a doctor-patient relationship between the individual completing the assessment and IRON.

OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.

All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the IRON platform may vary and be affected by an individual’s adherence to the program and their clinician’s recommendations.

Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider’s medical judgment, which is informed by a telehealth consultation and medical history.

For California Residents

Bill of Rights